Business Writing Tip #190—Use Positive Language

 

Your choice of words will influence how your reader feels about you, and the organisation you are representing in your business writing.

Compare:new STOP

You have left me with no option but to reject your proposal because you can’t conduct the training personally.

AND

I will be happy to accept your proposal if you agree to conduct the training personally.

Which one would you prefer to receive?

Some words and phrases in English can trigger negative reactions. They don’t always. It depends on who is reading them, and how they are feeling at the time. Sometimes it’s best just to avoid using them to avoid a negative response to your words. English is a rich language and there’s sure to be a way to say something positively.

Here’s a list of words and phrases to use carefully, or not at all.

  • Absolutely
  • Disaster
  • Not
  • Unacceptable
  • Failed
  • Obviously
  • With prejudice
  • Can’t
  • Horrified
  • Never
  • Without exception
  • Completely
  • Immediately
  • Demand
  • Neglected
  • Shocked

 

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